Terms and Conditions

These General Terms and Conditions are intended to regulate the terms and conditions governing the provision of the Online Store Service Castor Furniture, located at Rua Drº Nicolau Carneiro nº96.

The Service consists of the provision, through the address “www.Castor-funiture.com” of access to the Online Store, which, in addition to providing information regarding a set of products and / or services, allows the User to electronically order the products in it Disclosed under the terms and conditions described herein.

The ordering of products must be made by Users aged 18 or over (eighteen) years. The elements and information transmitted by the User will enjoy full legal effects, recognizing the User’s electronic purchases, and can not claim the lack of signature for non-compliance with the obligations assumed.

Castor Furniture will make every effort to ensure that the information presented is free of typographical errors and will be promptly corrected whenever they occur. If you purchase a product that has different characteristics than those presented online, you have the right to proceed with the resolution of the purchase agreement in accordance with applicable legal terms (right of free resolution – see point 9).


Castor Furniture will make every effort to ship all of the ordered products, but it is possible that in certain cases and due to causes not easily controllable by Castor Furniture, such as human errors or incidents in the computer systems, it is not possible to make available any of the ordered products By the User. If any product is not available after you have placed the order, you will be notified, by email or by phone. At this point you will be presented with the possibility of canceling the order with the respective refund, if you have already made the respective payment.


All information about price, products, specifications, promotional actions and services may be changed at any time by Castor Furniture.

3.1 All products and services marketed in the Castor Furniture Online Shop are in accordance with Portuguese Law.


3.2 The Store has adequate security levels, however, Castor Furniture shall not be liable for any damages suffered by the User and / or third parties due to delays, interruptions, errors and suspensions of communications that originate in factors beyond their control, In particular any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, the modems, the connection software or any computer viruses or from downloading via the infected files service Or containing viruses or other properties that may affect your equipment. If for any reason of error of access to the website of the Castor Furniture Online Store, it is impossible to provide a service, Castor Furniture will not be liable for any damages.


3.3 Data and information queries made within the scope of this Service are presumed to be made by the User, with Castor Furniture declining any responsibility arising from the misuse or fraudulent use of the information obtained.


3.4 Castor Furniture shall not be liable for any loss or damage caused by abusive uses of the Service that are not directly attributable to it as willful intent or gross negligence.


3.5 Castor Furniture shall not be liable for any loss or damage resulting from failure to perform or defective performance of the Service when it is not directly or indirectly attributable to it as a felony or gross negligence and is not liable for, inter alia, (i) errors, omissions or other inaccuracies Information made available through the Service; (Ii) damages caused by the fault of the User or third parties, including infringements of intellectual property, (iii) failure to comply with or faulty compliance resulting from compliance with judicial decisions or administrative authorities, or (iv) failure or failure to comply Situations of force majeure, that is, situations of extraordinary or unforeseeable nature, external to Castor Furniture and that can not be controlled, such as fires, power outages, explosions, wars, riots, civil uprisings, government decisions, Strikes, earthquakes, floods or other natural disasters or other situations not controllable by Castor Furniture that prevent or impair the performance of the obligations assumed.


3.6. Castor Furniture does not warrant that:

  1. I) The Service is provided uninterrupted, is safe, without errors or operates infinitely;

Ii) The quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to it;

Iii) Any material obtained in any way through the use of the Service is used at the risk and risk of the User, who is solely responsible for any damage caused to his system and computer equipment or any loss of data resulting from that operation.

  1. IV) No advice or information, either oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.


3.7. You agree that Castor Furniture can not in any way be held liable for any damages, including, but not limited to, damages for loss of profits, data, contents, or any other losses (even if you have been previously advised by the User about the Possibility of such damages), resulting:

  1. I) The use or impossibility of using the Service;
  2. II) The difficulty of obtaining any substitute of goods / services;

(III) Unauthorized access or modification to personal databases.

4.1. You agree to:

  1. I) Provide correct personal data and addresses;

Ii) Do not use false identities;

Iii) Respect the limits of orders imposed.


4.2. If any of the data is incorrect or insufficient, and therefore there is a delay or impossibility in the processing of the order, or any non-delivery, the responsibility is the User, and Castor Furniture declines any responsibility. In the event that the consumer breaches any of these obligations, Castor Furniture reserves the right to terminate future purchases, block access to the store, cancel the provision of any other services provided simultaneously by Castor Furniture to the same User; And also does not allow your future access to any or any services provided by Castor Furniture


4.3. The use of products and services purchased for commercial purposes, namely for resale of goods, is expressly prohibited.

. Castor Furniture guarantees the confidentiality of all data provided by Users.


5.2. The personal data identified in the order form as being of obligatory supply are indispensable to the provision of the Service by Castor Furniture. The omission or inaccuracy of the data provided by the User is of his sole and entire responsibility and may give rise to the refusal to provide the Service by Castor Furniture


5.3. The personal data of the User will be processed and stored in a computerized manner and are intended to be used by Castor Furniture within the scope of the contractual and / or commercial relationship with the User and, in case of authorization by the User, to market INDICATE CASE CASE IN ACCORDANCE WITH THE OBJECTIVE OF THE COMPANY IN CONCRETE


5.4. In accordance with the applicable legislation, the User is guaranteed, without additional charges, the right of access, rectification and updating of his / her personal data, directly or by written request, as well as the right to oppose the use of the same for the Previous number, and for this purpose contact the entity responsible for processing personal data: Castor Furniture.


5.5. The Internet is an open network, so that the personal data of the User, other personal information and all content hosted on the Service may circulate in the network without security conditions, including the risk of being accessible and used by unauthorized third parties. Castor Furniture shall not be liable for such access and / or use.

6.1 At the request of the User

The User may cancel your order by requesting it to Castor Furniture through the telephone number or email indicating the order number, which will be accepted as long as it has not yet been processed. After processing, Castor Furniture will try to deliver it, but the User has the option of not accepting it.

For the purpose of cancellation the User must indicate the following data to Castor Furniture:

  1. A) Order number
  2. B) NIF with which you placed the order and delivery address


6.2 By decision of Castor Furniture

Castor Furniture reserves the right not to process orders when it finds any inconsistency in the personal data presented or to observe misconduct on the part of the buyer. Castor Furniture reserves the right not to process any order or refund in the event of errors in the values ​​and / or characteristics of the products, when these arise from technical problems or errors other than Castor Furniture.

7.1. The User may, in the case of a consumer, exercise the right of withdrawal without any compensation being demanded, within 14 (fourteen) days from the day on which the consumer acquires the physical possession of the good.

In order to exercise this right, the User may use the draft indicated below, and must indicate all his identification data, the subscribed service that he wishes to resolve and the date of subscription. The communication shall be made, by letter, through the return of the acquired property, or by another suitable and testable means within the above defined period.

The consumer must, within 14 (fourteen) days from the date of the communication of the resolution, return the goods to Castor Furniture under proper conditions of use.

Draft for free resolution form (you must only complete and return this form if you want to terminate the contract)

– For Castor Furniture

Rua Drº Nicolau Carneiro nº96

4590-512 Paços de Ferreira

(*) I hereby resolve / resolve (*) of my / our (*) purchase agreement for the following goods / services: * – Requested in (*) / received in (*) –

Name of the consumer (s) – Address of the consumer (s) – Signature of the consumer (s) (only if this form is notified on paper). (*) Delete where not applicable.

The packaging must be returned complete, as it has been delivered and accompanied by all the documentation received, namely, the following documents: sales invoice and the document proving receipt of the product. The packaging and the indicated documents should be sent free of charge to the following address:

Castor Furniture

Rua Drº Nicolau Carneiro nº96

4590-512 Paços de Ferreira

If you choose other forms of return, the respective shipping costs will be your responsibility.


7.2. Upon receipt of the return in Castor Furniture will be returned to the User the value corresponding to the amount paid for the order (value of the sales invoice). If you have used a promotional discount code, this amount will not be refunded, ie the refund will only be for the amount actually paid.


7.3. The refund method for the returned amount depends on the payment method used in your order. In the case of payments with credit card and PayPal, these are credited to their accounts. In other cases, when NIB information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address. Reimbursement is made up to 14 days after receipt of the free will and reception of the good.


7.4. In the absence of any of the components of the item sold, or if any of them are not in an excellent state of repair, there shall be no reimbursement of the price or shipping costs, and the product shall be returned to the original shipping address.

8.1. In the event of a “manufacturing defect”, that is, when faults are detected in equipment that does not in principle fall within the scope of the warranty, the User must return the equipment together with a copy of the invoice and the form “Order Of Equipment Change / Return “completed, within a maximum period of 30 consecutive days from the date of invoice, to the following address:


Castor Furniture


Rua Drº Nicolau Carneiro nº96

4590-512 Paços de Ferreira


If you choose other forms of return, the respective shipping costs will be your responsibility.


8.2. In order for the product to be exchanged, it must be ensured that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all the constituent components in an excellent state of repair.


8.3. In the absence of any of the elements mentioned above, or in case any of the components are not in excellent condition, there will be no exchange, and the product will be returned to the User again.

9.1. All equipment available in the Store is duly certified by the competent international entities.


9.2. The equipment and accessories have a waranty period defined by the manufacturer, which in legal terms is at least 2 (two) years. This period is considered from the invoice date of the equipment and can only be exercised upon presentation of the waranty certificate and / or proof of purchase (invoice) duly completed.


9.3. Equipment that has exceeded the period defined by the manufacturer or is defective due to abnormal wear, improper installation, weather, lightning, negligence or accident, improper handling, moisture / liquid infiltration, use of accessories Originals and technical interventions by unauthorized personnel.

9.4. If the equipment fails, and if it is covered by the waranty, the User may contact the Customer Service Center with the same and proof of purchase and / or waranty.


9.5. The accessories covered by the guarantee, which break down, must be sent with the corresponding proof of purchase and / or guarantee, to the following address:

Castor Furniture

Rua Drº Nicolau Carneiro nº96

4590-512 Paços de Ferreira

If you choose other forms of return, the respective shipping costs will be your responsibility. The User must always request the CTT Ticket that proves the sending of the order.

10.1. The Store is a registered site and the Service provided by the site itself is the responsibility of Castor Furniture.


10.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.


10.3. You acknowledge that any content appearing in the advertising, prominence, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other property protection laws, so Any use of such content may only occur under the express authorization of the respective owners.


10.4. The User undertakes to respect in full the rights referred to in the previous number, namely to refrain from any acts that may violate the law or such rights, such as reproduction, marketing, transmission or placement To the public’s disposal of such contents or any other unauthorized acts that have as their object the same contents.

11.1. The User undertakes to observe all applicable legal provisions, in particular, not to practice or encourage the practice of illegal acts or offensive of the good habits, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the legislation Applicable to the processing of personal data and advertising communications through automatic calling devices, and shall also observe the rules of use of the Service, otherwise Castor Furniture suspend or deactivate the Service in accordance with the provisions of point 14.


11.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network that can be used by several users and therefore subject to computer overload, and therefore Castor Furniture does not guarantee the provision of the Service without interruptions, loss of information Or delays.


11.3. Castor Furniture also does not guarantee the provision of the Service in situations of unforeseeable overload of the systems in which it is supported or of force majeure (situations of an extraordinary or unforeseeable nature, external to Castor Furniture and that can not be controlled by it).


11.4. In the event of interruption of the provision of the Service due to unpredictable overload of the systems in which it is supported, Castor Furniture undertakes to regularize its operation as soon as possible.

12.1. Regardless of any prior or subsequent communication, Castor Furniture may, at any time and in its sole discretion, discontinue the provision of the Service and / or part of the Service to any or all Users.


12.2. Castor Furniture also reserves the right to suspend or immediately cease access to the Service in the following cases:

  1. A) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;
  2. B) When Castor Furniture ceases access to the Lodge, upon prior notice 15 days prior to the date of termination.


12.3. The suspension or termination of the Service by Castor Furniture under the terms of the preceding paragraphs does not affect the right of the User or third parties to any compensation or other compensation, and Castor Furniture may not be liable or otherwise encumbered for any consequence resulting from Suspension, cancellation, cancellation of the Service.


12.4. In the situations described above, Castor Furniture will communicate to the User, in advance so that the User may, in order to safeguard the contents of his / her area of ​​view of orders within three (3) business days of sending the electronic mail or making the information available On the Service homepage.

13.1. Without prejudice to other forms of communication set forth in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS or telephone contact .


13.2. The User agrees to receive any communication and / or notification related to the Online Store, to the address, telephone number and or e-mail address (“e-mail”) indicated in the ordering process.

At any time, you may request that you do not receive these communications and / or notifications through the Contact Form or through the option “Do not receive the Newsletter” entered in each Newsletter.

14.1. Without prejudice to the provisions of the following paragraph, Castor Furniture may change the Service and / or the technical conditions of its provision, as well as the respective rules of use, and shall disclose to the User such changes at least fifteen (15) .


14.2. The current version of these General Conditions and their annexes is available on the website geral@castor-furniture.com.

15.1. Whenever Castor Furniture deems it necessary or desirable to optimize the browsing experience and / or improve connectivity conditions, it can remotely reshape the network settings.


15.2. Without prejudice to the provisions of the following paragraphs, and in view of the innovative nature of the Service and the technological developments to which it may be subject, Castor Furniture may change its technical configurations whenever this proves convenient to adapt to any technological developments.


15.3. Castor Furniture does not, however, guarantee the User to make any upgrades or improvements to the Service.


15.4. Some upgrades or new functionalities of the Service may be available only against payment by the User and / or subscription, for the same, of Specific Conditions of use.

16.1. The User may submit any contractual conflicts, arbitration and mediation mechanisms that are or may be legally constituted, as well as claim from Castor Furniture for acts and omissions that violate the legal provisions applicable to the acquisition of goods.


16.2. The complaint must be filed within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in the information systems of Castor Furniture that must decide the complaint and notify the interested party within a maximum period of thirty ) Days from the date of your receipt.

The Contract is governed by Portuguese law.